How are soil orders shipped?
Soil orders are shipped in USPS Flat Rate boxes lined with plastic bags.
Why doesn't the soil arrive in the original packaging?
Different soils come in different packages, and not all of these sizes fit into USPS Flat Rate Boxes. To keep shipping costs as low as possible, we only ship soil in USPS Flat Rate boxes.
Are the sizes consistent across all soil products?
No. Each soil producer uses their own sieves for sifting soil. To avoid confusion, we have included the soil particle size in the name of each product.
The soil is a different size/color/shape than it was last time. Why is this?
Because bonsai soil is a mined product, natural variation in size, color, and shape is common. Even within a given screen size, different batches of soil can be slightly bigger or smaller than previous batches.
Why is there dust mixed in with the soil?
Although all soils are sifted before they are bagged, additional dust may accumulate during shipping. We recommend sifting all of your soil before using it to remove the dust.
Where does bonsai soil come from?
Japanese soils including akadama, Aoki Blend, Clay King, Kanuma, and Kiryu are mined in Japan. Pumice and lava rock (aka scoria) are mined in California.
Are any of the soil products heat treated?
No. Our imported soils from Japan are dried in the sun.
Only one of my packages arrived today. Where is the rest of my order?
The Postal Service frequently delivers orders of more than one box of soil over multiple days. If you receive partial delivery of a
multi-box order, check the tracking information provided when your order shipped for details about any remaining boxes.
Are bulk orders available?
Yes. You can learn more about bulk orders here.
Can I purchase soil locally?
Bonsai Tonight ships soil to nurseries and clubs around the
country so contact your local bonsai club to see if there are options in your area.
Are international orders available for soil?
Not at this time.
Standard shipping covers services such as USPS Priority Mail and UPS Ground unless otherwise noted. Shipping for tools and supplies is free for orders of $59 or more and $9.50 for orders under $59.
Note: for orders that are shipped in multiple boxes (such as soil orders), it's common for carriers to deliver items over multiple days. If you receive partial delivery of a multi-box order, check the tracking information provided when your order shipped for details about any
remaining boxes.
Shipping outside the US is not available at this time.
Your satisfaction is guaranteed! Damaged items will be replaced free of charge. Unused items may be returned for a full refund within 30 days. Buyer pays return shipping.
Contact info@bonsaitonight.com to start a return.
2201 Shore Line Dr
PO Box 6560
Alameda, CA 94501
